| 1 |  | Difficult conversations : craft a clear message, manage emotions, focus on a solution . - Boston : Harvard Business Review Press, 2016 . - ix, 110 pages ; 18 cm Thông tin xếp giá: NVKT.00393, NVKT.00394 |
| 2 |  | Leading through language : choosing words that influence and inspire / Bart Egnal . - Hoboken : Wiley, [2016] . - xxv, 226 pages ; 24 cm Thông tin xếp giá: NVKT.00484, NVKT.00485 |
| 3 |  | The connectors : how the world's most successful businesspeople build relationships and win clients for life / Maribeth Kuzmeski . - Hoboken, N.J. : Wiley, c2009 . - xiv, 258 p. ; 24 cm Thông tin xếp giá: NVKT.00423 |
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