| 1 |  | Difficult conversations : craft a clear message, manage emotions, focus on a solution . - Boston : Harvard Business Review Press, 2016 . - ix, 110 pages ; 18 cm Thông tin xếp giá: NVKT.00393, NVKT.00394 |
| 2 |  | Healing conversations : what to say when you don't know what to say / Nance Guilmartin . - San Francisco, CA : Jossey-Bass, 2010 . - xxii, 213 p. ; 22 cm Thông tin xếp giá: NVCB.00308 |
| 3 |  | Giving effective feedback : check in regularly, handle convversations, bring out the best . - Boston, Massachusetts : Harvard Business Review Press, [2014] . - viii, 96 pages ; 18 cm Thông tin xếp giá: NVKT.00399, NVKT.00400 |
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